Privacy Policy

Effective Date: Feb 17th, 2025

1. About

MetaCell LLC and its affiliates’ (“MetaCell,”, “NeuroGlass”, “we,” “us,” and “our”) goal is to make the best life sciences solutions available to all. This Privacy Policy will help you understand how we collect, use and disclose your personal information and assist you in exercising the privacy rights available to you.

Capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service.

2. Scope

This Privacy Policy applies to personal information processed by us, including on our websites (e.g., metacell.us, neuroglass.io and any other websites that we own or operate), our mobile applications, our application program interfaces, our design tool services, and our related online and offline offerings (collectively, the “Services”).

This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. In addition, a separate privacy notice, available upon request if it applies to you, governs processing relating to our current employees and contractors.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

Account Information. When you create a NeuroGlass account, we collect the personal information you provide to us, such as your name, email address. If you enable phone based two-factor authentication, we collect a phone number.

Payment Information. Where we sell products and services through the Services, we use third-party applications, such as the Apple App Store, Google Play App Store, Amazon App Store, and/or services such as Stripe to process your payments. These third-party applications will collect information from you to process a payment on behalf of MetaCell, including your name, email address, mailing address, payment card information, and other billing information. MetaCell does not receive or store your payment information, but it may receive and store information associated with your payment information (e.g., the fact that you have paid, the last four digits or your credit card information, and your country of origin).

Communication Information. We collect personal information from you such as email address, phone number, mailing address, and marketing preferences when you request information about the Services, register for our newsletter, or otherwise communicate with us.

Candidate Information.  We may post job openings and opportunities on the Services. If you reply to one of these postings or otherwise provide us with your candidacy information, we will collect and process the information you provide to us.

Customer Content. We collect applications and materials that are developed by you on the Services or uploaded to the Services by you. Customer Content may include personal information such as any names you use in your Studies, Figures or Data collections.

Usage Data. We collect and analyze data and other information relating to the access, use, and performance of the Services (“Usage Data”). Examples of Usage Data include technical logs, metadata, telemetry data, Technical Data, as defined below, and usage information about Customer Content, such as how many times it is accessed. For clarity, Usage Data excludes Customer Content itself. Usage Data may include personal information such as information about your interactions with other users.

Customer Service Information (including Training and Quality Assurance). If you call or otherwise interact with MetaCell’s sales, customer service or support personnel, we collect the information you provide to our representatives. In addition, we may record telephone calls or video conferences between you and our representatives for training or quality assurance purposes.

Information Collected Automatically (Technical information)

Automatic Data Collection. We collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (inferred from your IP address), internet service provider, pages that you visit, information about the links you click, and information about how you interact with and use the Services.

With your permission, we may also collect information about your operating system’s installed fonts in connection with providing the Services to you.

Cookies, Pixel Tags/Web Beacons, and Analytics Information. We, as well as third parties that may provide content, advertising, or other functionality on or in connection with the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your device that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

• Cookies. Cookies are small text files placed in device browsers to store their preferences. For more information about how to control what data are collected by cookies, see below in the “Your Choices” section.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Analytics. We use Google Analytics and other service providers to collect and process analytics information on our Services. For more information about how Google uses data, please visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics’ collection and processing of data generated by your use of our website by going to http://tools.google.com/dlpage/gaoptout.

Information from Other Sources

NeuroGlass Customers. If you use our Services on behalf of, or in collaboration with, an organization (e.g., your employer), that organization may provide us with information about you so that we can provision your account.

Third Party Services and Organizations. We may obtain information about you from other sources, including from third party services and organizations. For example, if you access our Services through a third-party service, we may collect information about you from that third-party service that you have made available via your privacy settings.

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4. How We Use Your Information and Our Legal Basis for Processing

In this section we describe all the ways we use your personal information, and the legal bases we rely on to do so.

In certain situations, we require your data to pursue our legitimate interests in a way which is reasonable for you to expect as part of running our business and which does not materially affect your rights and freedoms.  We have identified below what our legitimate interests are.

When we process your information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before it is withdrawn. To exercise your rights, see the Contact Us section of this Privacy Policy.

We use your personal information for a variety of business purposes, including: as enumerated below. Each section starts by describing how we use the data, followed by which of your data we may use for such purpose, and ending with the legal basis for such data use.

1. Providing and managing the Services or information requested, such as:

• account creation;
• managing your information and account;
• responding to questions, comments, and other requests;
• processing payment card and/or other financial information to facilitate your use of the Services;
• managing payments and recovery of debts due to us;
• providing access to certain areas, functionalities, and features of our Services, including the sharing of data with researchers, colleagues and other users, and certain AI powered functionality if this option is in use on your account;
• answering requests for customer or technical support; and
• responding to requests in relation to personal information processed about the individual.

This includes: the processing of all categories of information except for Candidate Information.

Legal Basis: Performance of the contract with you. Necessary for our legitimate interests to recover debts due to us.  Necessary for our legitimate interests to respond to and communicate with you (where we do not have a contractual relationship or legal obligation to do so). Necessary to comply with a legal obligation (including national data protection and consumer protection laws, for example to respond to requests in relation to personal information processed about the individual)

2. Communicating with you about your account, activities on our Services and Privacy Policy or terms of service changes.

This includes: the processing of your Account Information Communication Information, Customer Content, Student Account Information, Surveys and Events Information and Customer Service Information.

Legal Basis: Performance of the contract with you. Necessary to comply with a legal obligation (including national data protection and consumer protection laws).

3. Administering and protecting our business and Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting, internal quality control and safety and hosting of data).

This includes: the processing of your Account Information, Communication Information, Technical Information, Customer Content, Usage Data, Student Account Information and Customer Service Information

Legal Basis: Performance of the contract with you. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise). Necessary to comply with a legal obligation (including national data protection and information security laws)

4. Improving our Services through artificial intelligence.

This includes: the processing of your Usage Data and Customer Content. We take steps to de-identify and aggregate data to protect your privacy for data we use to train AI models. 

Legal Basis: Necessary for our legitimate interests (to keep our Services updated and relevant).

5. Carrying out surveys for user research and analyzing your feedback.

This includes: the processing of your Surveys and Events Information and Account Information, Student Account Information, Communications Information, and Use of Services Information.

Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, and to develop them and grow our business).

6. Make suggestions and recommendations to you about goods or services that may be of interest to you.

This includes: the processing of your Account Information, Student Account Information, Communications Information, and Usage Data.

Legal Basis: Necessary for our legitimate interests (to develop our products/services and grow our business) (where consent is not required by marketing laws – in which case consent shall be relied upon).

7. Contacting customers and prospective customers about products, services, developments and events we think may be of interest to you.

This includes: the processing of your Account Information, Student Account Information, and Communication Information.

Legal Basis: In certain situations, we seek consent before sending marketing materials to individuals and in such cases consent is our lawful basis for sending marketing to you.

Where we do not obtain consent, we rely on our legitimate interests (to develop our products/services and grow our business) as our lawful basis for sending marketing materials to you.

If you have any questions about our marketing practices or if you would like to withdraw your consent or opt out of the use of your personal information for marketing purposes, you may contact us as set out in the Contact Us section of this Privacy Policy.

8. Delivering relevant content and advertisements to you and measuring or understanding the effectiveness of the advertising we serve to you.

This includes: the processing of your Account Information, Student Account Information, Communications Information, and Usage Data.

Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). If required by marketing laws, we seek consent before serving advertisements to individuals and in such cases consent is our lawful basis for sending marketing to you. Please see Section 8 for your options on how to opt out of our marketing communications.

9. Collecting information through the device-based settings which you have enabled.

This includes: the processing of Customer Content in connection with your use of the Services) and any media you choose to share in connection with a bug report.

Legal Basis: Consent.

10. Enforcing our agreements, and complying with our legal obligations including to disclose information to law enforcement, the courts and other authorities.

This could include any personal information we process about you.

Legal Basis: Necessary to comply with a legal obligation (including national data protection, cyber security, export control, sanctions and surveillance laws). Necessary for our legitimate interests (to enforce our agreements, to seek professional advice, or to establish, exercise or defend a legal claim).

11. Recruiting and hiring, including considering your candidacy for employment.

This includes: the processing of Candidate Information and Communication Information.

Legal Basis: Necessary for our legitimate interests (to screen candidates and consider your suitability for a position). Entry into a contract with you.

12. De-identifying data and creating aggregated information, such as aggregated statistics or for analytical purposes.

We may choose to de-identify and create aggregated information out of any personal information you provide to us. For example, we could aggregate information about email addresses our users use to identify legitimate email providers versus spam providers, or we could aggregate the number of users who use a particular feature to determine which features are popular.

Legal Basis: Necessary for our legitimate interests (to use personal information to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, and information about the device from which you access our Services. De-identified and/or aggregated information is used for several purposes, including research, industry analysis, analytics, and any other legally permissible purposes.)

5. Disclosing Your Information to Third Parties

We may disclose any personal information we collect to the following categories of third parties:

Other Users of NeuroGlass’s Services. When you use the Services to collaborate or interact with others (including viewing Studies, Glances,  Data Collections of other users), we will disclose certain information to your collaborators. For example, you can create content, which may contain information about you, and grant permission to others to see, disclose, edit, copy and download that content based on settings you or your administrator (if applicable) select. In addition, some of the collaboration features of the Services display some or all of your information to other Service users when you disclose or interact with specific content. For example, when you comment, we display your profile picture (if you upload one) and name next to your comments so that other users with access to the comment know who made it. When you interact with a user’s study, information about your interaction, including your IP address and the actions you’ve taken in connection with the file, may be made available to the study’s owner. When you view a Study, the fact that you viewed the file and when you viewed the file may be available to other viewers of the file. Please note that while we require all our users to comply with our acceptable use policy, we are not responsible for privacy practices of users who receive information about you through the Services.

The Public. Content can be made publicly available by you or others collaborating on it, and in such cases any information about you included in such content is also publicly available and can be indexed by search engines. You can check at any time whether particular content is public or private by viewing the content’s settings. Service Providers. We may disclose personal information we collect about you to our service providers. The categories of service providers to whom we entrust personal information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; and (vi) the provision of IT and related services. Certain cookies and chatbot features may be provided by third parties as well.

Your Organization and Administrator. If you access the Services on behalf of an organization (such as with your organization’s domain) or have your account paid for by another party, we will disclose your information to that organization or paying party at its request and give such organization certain rights over your information.  For example, your organization may request that we provide extra security controls around your account to protect information about your organization or your organization may request that we link your NeuroGlass account with your organization’s account to enhance collaboration. If you are the administrator of a team, organization or other account holder within the Services, we may disclose your contact information to current or past Service users related to you, for the purpose of facilitating Service-related requests. Please note that your information may also be subject to your organization’s privacy policy, and we are not responsible for the privacy or security practices of our customers.

Third-Party Platforms and Services. We will disclose certain personal information to third-party platforms and/or services if you have expressly consented or requested that we do so. Please note we do not endorse, screen or approve, and are not responsible for, the practices or conduct of such third-party services.

Disclosures to Protect Us or Others. We will access, preserve, and disclose information we have associated with you to competent law enforcement bodies, regulatory and government agencies, courts or other third parties if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) protect your, our or others’ rights, property, or safety; (iii) enforce MetaCell’s policies and contracts; (iv) collect amounts owed to us; (v) prevent financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vi) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Disclosure in the Event of Merger, Sale, or Other Asset Transfer. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred in accordance with our legitimate interests in administering our business as part of such a transaction, as permitted by law and/or contract.

6. International Data Transfers

The personal information we process may be transferred to, processed and stored in jurisdictions which may have data protection laws that are different from the laws where you are located (and, in some cases, may not be as protective), and may be subject to access requests from governments, courts, or law enforcement in those ‎jurisdictions according to applicable laws. We endeavor to safeguard your personal information in accordance with the requirements of applicable laws.

Specifically, all personal information we process is transferred to, processed and stored in the United States, where our headquarters and our main servers are located. This means that when we collect your personal information, we will process it in any of these countries.

Where we transfer your personal information to countries and territories outside of the European Economic Area (“EEA”), Switzerland and the UK which have been formally recognized as providing an adequate level of protection for personal information, we rely on the relevant “adequacy decisions” and “adequacy regulations” from the European Commission, Swiss and UK authorities.

Where the transfer is not subject to an adequacy decision or derogation under the applicable law, we take appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy and applicable laws. These safeguards include implementing the Module 2 of European Commission’s Standard Contractual Clauses as issued on 4 June 2021 under Article 46(2) GDPR for transfers originating in the EEA, Switzerland (with amendments required under the applicable Swiss law) and the UK Addendum permitted under Article 46(2) of the UK GDPR for the transfer of data originating in the UK.

You can access Standard Contractual Clauses implemented into NeuroGlass's Customer DPA here. We have also implemented Standard Contractual Clauses into contracts with our third party service providers and partners. If you have any questions or concerns related to international data transfers, please contact us using the information set forth below.

7. Your Choices

General. You have the right to opt out of certain uses of your personal information.

Email. If you receive an unwanted marketing email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future marketing emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms of Service or this Privacy Policy).

Cookies and Interest-Based Advertising. You have the right to decide whether to accept or reject cookies.  If you are located in the European Union, you can change your cookie preferences through our cookie consent tool, which you can access at any time by clicking “Manage cookies” in the footer of our website (you may need to log out of your NeuroGlass account to access the footer). 

8. Your Privacy Rights

In accordance with applicable law (including in the EU/UK, California, Connecticut, Colorado, and other U.S. states with comprehensive privacy laws), you may have the right to:

• Confirm whether we are processing your personal information;
• Request access to and portability of your personal information about you, including: (i) obtaining access to or a copy of your personal information; and (ii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company (the “right of data portability”);
• Request correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;
• Request deletion of your personal information (including to request deletion of your account). In limited circumstances, it may be necessary to retain your Personal Information to comply with legal requirements even if a deletion request is made;
• Request restriction of or object to our processing of your personal information;
• Withdraw your consent to our processing of your personal information; and
• Opt-out of marketing communications. Please see more on this in Section 8, above.

If you would like to exercise any of these rights, please contact us as set forth below. If you are not satisfied with how we process your request, you may have a right to appeal our decision under applicable law. Where such an appeal right exists, if so required by applicable law, we will inform you of such right and how to initiate an appeal.

We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us as set forth below.

Please note that if you use our Services on behalf of an organization (e.g., your employer), that organization may be responsible for fulfilling the individual rights requests referenced above.

9. Data Retention

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and/or comply with applicable laws. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement.

When we have no ongoing legitimate business need or legal reason to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. You may request deletion of your personal information at any time as noted in “Your Privacy Rights”, above, but that will require you to delete your account with us, as we need your personal information to maintain your account.

10. Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. 

We may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you.

11. Third-Party Websites/Application

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

12. Supervisory Authority

If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

13. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:

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MetaCell LLC

CIC Cambridge

1 Broadway, 14th floor 

Cambridge

MA 02142

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Email: support@metacell.us

If you are from the United Kingdom or the European Economic Area, you may also contact our Data Protection Officer at dpo@metacell.it.

UK GDPR Representative: MetaCell Ltd., with registered address Bishop Fleming 10 North Place, Cheltenham, Gloucestershire GL50 4DW England

EU GDPR Representative: MetaCell S.r.l., with registered address Via Della Pineta, 88/a, 09126 Cagliari, Italy

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